Returns Refunds

Returns & Refunds Policy

At Nova Bliss, your satisfaction is our priority. If something isn’t quite right, we’re here to make it right.

1. Return Eligibility

We accept returns and exchanges within 7 days of delivery, provided the item:

  • Is unused, unworn, and unwashed

  • Has all original tags and packaging intact

  • Is not a sale item, customized product, or accessory (these are non-returnable)

2. How to Request a Return

To initiate a return or exchange:

  1. Contact our support team at [Instagram] or WhatsApp [03701540016] within 7 days of receiving your order.

  2. Share your order number, item name, and reason for return.

  3. Once approved, you'll receive return instructions.

Please do not send back any item without prior approval.

3. Refund Policy

  • Refunds are issued as store credit or original payment method (based on your preference and return reason).

  • Once we receive and inspect your return, we’ll notify you of the approval or rejection.

  • Approved refunds are processed within 7–10 business days.

4. Exchange Policy

  • We offer size and design exchanges, subject to stock availability.

  • If the item requested is out of stock, we’ll issue store credit or suggest alternatives.

5. Damaged or Incorrect Items

Received the wrong or defective product? We’re so sorry!
Please contact us within 48 hours of delivery with photos of the item, and we’ll arrange a free replacement or refund.

6. Return Shipping

  • Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our end (wrong/damaged item).

  • We recommend using a trackable shipping method as we’re not responsible for lost returns.

7. Non-Returnable Items

  • Sale & discounted items

  • Accessories (jewelry, bags, etc.)

  • Customized or made-to-order products

  • Gift cards

Need Help?

Reach out to our friendly support team anytime:
📍 Nova Bliss, Johar Town, Lahore, Pakistan